Last Updated: 15 October 2026

1. Introduction

Welcome to Soul Voice.

These Terms & Conditions govern your access to and use of our website, including browsing our book catalogue, purchasing printed books, downloading digital publications, and using any related services.

Throughout these Terms, the words "we," "us," and "our" refer to [Your Bookstore Name], and "you" and "your" refer to the person accessing or using our website.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree, please discontinue using our website.

2. Eligibility and Website Use

By using our website, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.

• If you are under the age of legal majority, you are using the website with the involvement and supervision of a parent or legal guardian, as required by law.

• The information you provide during checkout is accurate and complete.

• You will use our website only for lawful purposes.

We reserve the right to restrict access to our website where reasonably necessary to protect our services, customers, or legal interests.

3. Products and Book Descriptions

Our website may offer printed books, children's stories, educational publications, eBooks, PDFs, and other reading materials.

We make reasonable efforts to ensure that product descriptions, book covers, author details, prices, and other product information are accurate.

However, minor variations in colours, printing, packaging, or presentation may occur.

Product images are provided for illustrative and identification purposes. The actual printed product may differ slightly from its online representation.

We reserve the right to correct errors, update product descriptions, or discontinue products where necessary.

4. Prices and Taxes

All prices displayed on our website will be shown in the applicable currency, generally Indian Rupees (INR) for purchases in India.

Unless expressly stated otherwise:

• Product prices may be subject to applicable taxes.

• Shipping and delivery charges, if any, will be displayed during checkout or otherwise communicated before purchase.

• Any applicable additional charges will be disclosed before you complete your order.

We reserve the right to update prices and offers. Changes will not ordinarily affect an order that has already been accepted, except where correction or adjustment is permitted by law and communicated appropriately.

5. Orders and Order Confirmation

When you place an order, you are submitting a request to purchase the selected products.

After receiving your order, we may send an order acknowledgement by email or another available communication channel.

An order acknowledgement does not necessarily mean that the order has been finally accepted. Acceptance may be subject to payment confirmation, stock availability, verification, and other applicable checks.

We reserve the right to cancel or decline an order where reasonably necessary, including in cases involving suspected fraud, incorrect pricing, unavailable stock, or technical errors.

If payment has already been collected for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law and our refund policy.

6. Payments

Payments may be processed through third-party payment gateways or other payment methods made available at checkout.

By making a purchase, you agree to provide accurate payment and billing information and to use a payment method that you are authorised to use.

We do not intend to store complete payment card details or banking passwords on our website.

An order may remain pending until payment is successfully confirmed. We are not responsible for payment processing delays or outages caused by third-party providers, but we will make reasonable efforts to assist with order-related enquiries.

7. Shipping and Delivery

Printed books are shipped to the delivery address provided during checkout, subject to service availability.

Delivery timelines shown on our website or communicated to you are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances beyond our reasonable control, including courier delays, weather conditions, public holidays, transport disruptions, or other unforeseen events.

You are responsible for providing an accurate delivery address and contact number.

If a shipment is delayed, damaged, lost, or delivered incorrectly, please contact us promptly with your order details so we can review the issue and determine an appropriate resolution under our applicable policies and legal obligations.

8. eBooks and Digital Downloads

Our website may offer digital publications, including eBooks and PDFs.

After a successful purchase, digital products may be delivered through an email, download link, customer account, or another method specified at checkout.

You are responsible for providing a valid email address and maintaining access to the device or software required to open the purchased file.

If you experience a download or access issue, please contact our support team.

Purchasing a digital book grants you only the applicable rights to use that product; it does not transfer copyright ownership to you.

Unless expressly authorised in writing or permitted by applicable law, you may not reproduce, distribute, resell, publicly share, or commercially exploit our digital publications.

Any cancellation, refund, or withdrawal rights applicable to digital products will be governed by our Refund Policy and applicable law.

9. Cancellations, Returns, and Refunds

Orders may be eligible for cancellation, return, replacement, or refund in accordance with our published Cancellation, Return & Refund Policy.

Eligibility may depend on the product type, order status, delivery condition, and reason for the request.

For example, customers should notify us promptly if a printed book arrives damaged, defective, or incorrect.

Digital products may be subject to different procedures from printed books. However, nothing in these Terms excludes any refund, replacement, or other rights that cannot lawfully be excluded.

Please review our Refund Policy before placing an order.

10. Intellectual Property Rights

All content on our website, including text, book descriptions, illustrations, graphics, logos, photographs, website designs, and other materials, is owned by us, our authors, publishers, licensors, or other relevant rights holders, as applicable.

Such content is protected by applicable intellectual property laws.

You may browse the website and purchase books for personal use, subject to these Terms and the applicable product licence.

You may not, without appropriate permission:

• Copy or republish website content or protected illustrations.

• Reproduce or distribute books or digital publications.

• Sell, sublicense, or commercially exploit our materials.

• Remove copyright notices or other ownership information.

• Use our brand assets in a way that implies an unauthorised affiliation.

All rights not expressly granted remain with the relevant rights holders.

11. Reviews and Customer Submissions

If you submit a review, comment, testimonial, or other content to our website, you confirm that it is lawful, accurate to the best of your knowledge, and does not infringe another person's rights.

You must not submit content that is fraudulent, defamatory, abusive, discriminatory, misleading, or otherwise unlawful.

By submitting content, you grant us permission to display and use it for purposes connected with operating and promoting our bookstore, subject to applicable law and our Privacy Policy.

We may moderate or remove content that violates these Terms or applicable law.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, including online marketplaces, payment providers, publishers, or delivery services.

These third parties operate independently and may have their own terms, privacy policies, and practices.

We are not responsible for third-party content or services beyond the responsibilities imposed on us by applicable law.

Your use of third-party websites is subject to their applicable terms and policies.

13. Prohibited Activities

You agree not to:

• Use our website for unlawful or fraudulent activities.

• Attempt to gain unauthorised access to our systems or customer accounts.

• Interfere with the website's operation, security, or availability.

• Upload malicious code or harmful material.

• Misuse payment systems or submit false order information.

• Copy, redistribute, or exploit protected content without authorisation.

• Use automated tools to interfere with the website or collect information unlawfully.

We may take reasonable steps to investigate and address suspected violations.

14. Disclaimer and Limitation of Liability

We endeavour to keep our website available, secure, and accurate. However, we do not guarantee uninterrupted or error-free access.

To the extent permitted by applicable law, we will not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability, consumer rights, warranties, or remedies that cannot legally be excluded or limited under applicable law.

Nothing in this section affects any mandatory rights available to consumers under Indian law.

15. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses or claims directly arising from your unlawful use of our website, your violation of these Terms, or your infringement of another person's rights.

This provision does not apply to the extent that a claim results from our own breach of law or other conduct for which we are legally responsible.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Please review our Privacy Policy to understand our information-handling practices.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our products, services, business practices, or applicable laws.

The updated version will be published on this page with a revised date.

Changes will apply as permitted by applicable law. Where required, we will provide appropriate notice or obtain consent.

We encourage you to review this page periodically.

18. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India, subject to applicable consumer protection and other mandatory legal requirements.

Any dispute arising from the use of our website or the purchase of our products will be addressed in accordance with applicable Indian law.

Nothing in these Terms removes any right you may have to approach a consumer commission or another competent authority under applicable law.

19. Contact Information

For questions about these Terms & Conditions, orders, payments, shipping, or digital products, please contact us:

• Bookstore Name: [Your Bookstore Name]

• Business/Publisher Name: [Your Legal Business Name]

• Email: [Your Support Email]

• Phone: [Your Contact Number]

• Business Address: [Your Registered Business Address]

We will make reasonable efforts to respond to enquiries and resolve concerns in accordance with our policies and applicable law.

By using our website or placing an order, you acknowledge that you have read and understood these Terms & Conditions, subject to any rights or requirements imposed by applicable law.