Last Updated: 15 October 2026

1. Introduction

Welcome to Soul Voice.

We value your privacy and are committed to protecting the personal information you share with us when visiting our website, browsing our books, or making a purchase.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you access our website or purchase our books and digital publications.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

Depending on how you use our website, we may collect:

• Full Name

• Email Address

• Phone Number

• Billing and Shipping Address

• Information you provide when contacting us or submitting a review.

2.2 Order and Transaction Information

We may collect information relating to your purchases, including:

• Books purchased and order history.

• Payment status and transaction references.

• Shipping, delivery, and order-related information.

We do not intend to store complete credit or debit card numbers, CVV codes, or banking passwords. Payments may be processed securely by third-party payment service providers.

2.3 Digital Product Information

When you purchase an eBook or PDF, we may collect information necessary to process your order, provide access to the digital product, and assist with delivery or customer support.

2.4 Technical Information

We may automatically collect limited technical information, including:

• IP address.

• Browser type and device information.

• Website usage and interaction data.

• Cookie preferences and related technical information.

This information helps us maintain, secure, and improve our website.

3. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process purchases and fulfil orders for physical books and digital publications.

• Shipping and Delivery: To arrange shipping, delivery, and order tracking.

• Communication: To send order confirmations, receipts, and important service updates.

• Customer Support: To respond to enquiries and resolve complaints, returns, or refund requests.

• Website Improvement: To improve our products, services, website functionality, and shopping experience.

• Security: To detect fraud, prevent misuse, and protect our website.

• Legal Compliance: To comply with applicable legal, tax, accounting, and regulatory obligations.

• Marketing: To send promotional communications where permitted by law and subject to your preferences.

4. Payments and Third-Party Services

Payments may be handled by third-party payment gateways or financial service providers. Your payment information is processed according to the applicable provider's privacy and security practices.

We may also use third-party services for:

• Website hosting and maintenance.

• Payment processing.

• Website analytics.

• Email communication.

• Shipping and logistics.

• Digital product delivery.

These providers may process relevant information as necessary to provide their services, subject to applicable contractual and legal requirements.

5. Shipping and Delivery

For physical book orders, we may share the information necessary to fulfil your purchase with relevant courier, logistics, and delivery partners.

This information may include your name, phone number, delivery address, and order reference.

We share only the information reasonably necessary to complete delivery and provide related services.

6. eBooks and Digital Downloads

For digital books, PDFs, or other downloadable products, we may use your email address or order information to:

• Provide download links or access instructions.

• Confirm digital purchases.

• Help you access your purchased products.

• Respond to technical or delivery-related enquiries.

Please keep your download links and account credentials secure. Digital products may be subject to separate licence, copyright, and usage terms.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Remember shopping cart contents and preferences.

• Support essential website functions.

• Understand website traffic and performance.

• Improve navigation and user experience.

• Support marketing activities where applicable and permitted.

You can manage cookies through your browser settings and, where available, our website's cookie preferences.

Please note: Disabling certain cookies may affect the functionality of some website features.

8. Children's Privacy

Our bookstore offers books intended for children; however, our website is designed for purchases and account-related activities by adults.

We do not knowingly seek to collect personal information directly from children for marketing or other unnecessary purposes. Parents or legal guardians should make purchases on behalf of children and supervise any information submitted through the website.

If you believe a child has provided personal information without appropriate authorisation, please contact us so we can review the matter and take appropriate action.

9. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with the following parties when necessary:

• Payment Processors: To complete transactions.

• Courier and Logistics Partners: To deliver physical books.

• Technical Service Providers: To maintain and operate our website.

• Customer Support Providers: To respond to enquiries.

• Digital Delivery Providers: To provide access to eBooks and PDFs.

• Government Authorities and Regulators: Where disclosure is legally required.

• Professional Advisers: Where reasonably necessary for legal, financial, or compliance purposes.

We may also disclose information where necessary to protect our rights, users, or website against fraud or unlawful activity.

10. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We encourage you to protect your account credentials and contact us if you suspect unauthorised activity involving your information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Order fulfilment and customer support.

• Legal, tax, and accounting compliance.

• Dispute resolution.

• Security and fraud prevention.

• Enforcement of applicable agreements.

Retention periods may vary depending on the type of information and our legal obligations.

12. Your Privacy Rights

Subject to applicable law, you may request to:

• Access personal information we hold about you.

• Correct inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Withdraw consent where processing relies on consent.

• Opt out of promotional communications.

• Raise a concern or complaint about our handling of personal information.

Certain records may need to be retained to meet legal, accounting, or regulatory obligations.

To exercise these rights, please contact us using the details provided in the Contact Us section below.

13. External Links

Our website may contain links to third-party websites, including online marketplaces, publishers, or payment services.

We are not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policy of any third-party website before sharing personal information with it.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, website functionality, or applicable laws.

The revised policy will be published on this page with an updated revision date.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

15. Contact Us

If you have questions, requests, or complaints concerning this Privacy Policy or your personal information, please contact us:

• Bookstore Name: [Your Bookstore Name]

• Business/Publisher Name: [Your Legal Business Name]

• Email: [Your Support Email]

• Phone: [Your Contact Number]

• Business Address: [Your Registered Business Address]

We will review and respond to privacy-related requests in accordance with applicable law.

This Privacy Policy is a general template and should be reviewed and adapted to reflect your actual business practices and applicable legal requirements before publication.