Shipping & Delivery Policy

 Last Updated: 15 October 2026

1. Introduction

At Soul Voice, we aim to deliver your favourite books safely and efficiently. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website.

This policy applies to printed books and other physical products purchased from our online bookstore. Digital products, including eBooks and PDFs, are subject to the digital delivery terms outlined below.

2. Shipping Locations

We currently aim to deliver physical book orders across India, subject to courier service availability at the delivery address.

Delivery availability may vary for certain PIN codes, remote locations, or areas that are not serviced by our logistics partners.

If delivery is unavailable to your location, we will inform you where reasonably possible and arrange an appropriate resolution for any affected order.

3. Order Processing Time

Orders are processed after successful payment confirmation or verification of an approved payment method.

  • Order Processing: Orders are generally processed within 1–3 business days.

  • Dispatch: Orders are dispatched after processing and availability checks.

  • Business Days: Processing times exclude Sundays and public holidays unless otherwise stated.

Please note: These are estimated processing times and may vary during holidays, promotional periods, or unexpected operational disruptions.

4. Estimated Delivery Timelines

After dispatch, the estimated delivery time for physical books is generally:

  • Major Cities: 2–5 business days.

  • Other Serviceable Locations: 4–8 business days.

  • Remote Areas: Delivery may take longer, depending on courier coverage.

These timelines are estimates and are not guaranteed delivery dates. Actual delivery may depend on your location, courier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, package weight, or available shipping service.

If we offer free shipping or a promotional shipping discount, the applicable conditions will be displayed on the website or during checkout.

You will be able to review the applicable shipping charges before placing your order.

6. Order Confirmation and Tracking

Once your order is successfully placed, you may receive an order confirmation through email or another available communication channel.

After dispatch, we may provide a tracking number or tracking link where supported by our shipping partner.

You can use the available tracking details to check the progress of your shipment.

If tracking information is delayed or unavailable, please contact our support team with your order number and registered email address.

7. Accurate Shipping Information

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name of the recipient.

  • Complete delivery address.

  • City, state, and PIN code.

  • Valid phone number.

  • Any additional delivery instructions, where supported.

Please review your details carefully before completing your purchase.

If you notice an error after placing an order, contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but changes may not be possible once the order has been shipped.

Additional charges or delays may apply where a change is permitted and supported by our logistics partner.

8. Delayed or Undelivered Orders

Although we make reasonable efforts to meet estimated delivery timelines, delays may occur because of:

  • Courier or logistics disruptions.

  • Incorrect or incomplete delivery information.

  • Severe weather or natural events.

  • Public holidays or high order volumes.

  • Restricted access to certain delivery locations.

  • Other circumstances beyond our reasonable control.

If your order has not arrived within the expected delivery period, please contact us so we can investigate the shipment and coordinate with the relevant delivery partner.

Where an order is confirmed lost or cannot be delivered, we will work with you to determine an appropriate resolution in accordance with our policies and applicable law.

9. Damaged, Defective, or Incorrect Products

We take care to prepare physical book orders for dispatch. However, if your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us promptly.

To help us resolve the issue, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the affected book and packaging, where available.

We will review the information and determine whether a replacement, refund, or other appropriate remedy is available under our Cancellation, Return & Refund Policy and applicable law.

Please retain the original packaging until your concern has been reviewed, where reasonably possible.

10. Failed Delivery and Returned Shipments

A delivery attempt may fail if the recipient is unavailable, the address is incomplete, or the courier cannot access the delivery location.

Where supported by the courier, additional delivery attempts may be made.

If a shipment is returned to us, we will review the circumstances and contact you where appropriate to discuss redelivery, a refund, or another suitable resolution.

Any applicable redelivery charges will be communicated before proceeding. No term in this section overrides rights or remedies available under applicable law.

11. Digital Products: eBooks and PDFs

Digital products are delivered electronically and do not require physical shipping.

After successful payment, an eBook or PDF may be provided through:

  • An email containing a download link.

  • A digital access link.

  • A customer account or another method specified at checkout.

Delivery times may vary depending on the fulfilment process for the product.

If you do not receive your digital product or cannot access the download, please contact our support team with your order details.

Please ensure that your email address is correct and check your spam or junk folder before contacting us.

Digital products are subject to the applicable copyright, licence, cancellation, and refund terms.

12. Order Cancellations and Refunds

Requests to cancel an order are subject to our Cancellation, Return & Refund Policy and applicable law.

If you wish to cancel an order, please contact us as soon as possible. Cancellation may not be possible after dispatch.

Where an order is cancelled or cannot be fulfilled and a refund is due, the refund will be processed in accordance with our refund policy and applicable legal requirements.

For more information, please review our Cancellation, Return & Refund Policy.

13. Contact Us

If you have questions about shipping, delivery, tracking, or a delayed order, please contact us:

  • Bookstore Name: [Your Bookstore Name]

  • Email: [Your Support Email]

  • Phone: [Your Contact Number]

  • Business Address: [Your Business Address]

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

We appreciate your order and thank you for choosing [Your Bookstore Name]. We look forward to bringing wonderful stories and reading experiences to you and your family.